The People Behind the Products – Employee Spotlight

The People Behind the Products – Employee Spotlight

Lee F. Lowis / Apr 5 , 2017

The success of GemSeal is due, in large part, to the passion and hard work of our employees. From our executive management, sales managers, and technical staff to our customer service representatives, production team, and dispatchers, we are focused on providing the very best advice, support, and products to protect your pavement. To better acquaint you with our passionate team, we will profile one employee each quarter. Continue reading to get to know the people behind the products:

Leo Mongeau, Customer Service Rep

10 Questions with Leo Mongeau

  1. Tell our readers about your industry experience and your role at GemSeal:
    This is my eighth year in the paving industry. Prior to GemSeal, I worked for a distributer of pavement products in their accounting department and eventually transferred into customer service. In 2015 I accepted a great opportunity to work for GemSeal. I am currently enjoying my role as a customer service representative at the One Stop Shop retail store in Worcester, MA.
  1. What do you enjoy most about your job and our industry?
    Every day presents great variety, which I love.  I get to interact with customers from small, mid-sized, and large companies, all with unique specialties. We discuss job specifics including size, scheduling, and location. Each discussion is different and I learn something new from everyone I encounter.
  1. What do you think sets GemSeal apart from the competition?
    We are consistent in our commitment to provide the very best products and service in the industry. This is evidenced foremost by our diverse selection of sealers; with such variety, our customers have more options for their clients. Furthermore, our employees are highly knowledgeable about all of our pavement products in order to provide the right recommendation for any jobsite. Plus, at all of our GemSeal locations, customers can stock up not only on products, but on equipment and tools as well. We truly provide everything our customers need to get the job done.
  1. In your own words, how would you define or describe a successful 2017 season for your plant and for GemSeal?
    Success comes when we all stay committed to the paving industry! For our plant, we must continue meeting and exceeding customers’ expectations so they can execute a professional job.
  1. What is the best piece of business advice you have received?
    To be honest and always willing to help customers succeed and excel in their business! Also, it is helpful to regard the customer’s job as if it were your own. In doing so, the customer will easily notice how much you care about his or her success.
  1. What do you hope to accomplish this year that you haven’t yet achieved (either personal or professional)?
    I hope to be in a financial position to give my wife the vacation of her dreams!
  1. What was the last movie you saw and how would you rate it?
    Something’s Gotta Give starring Jack Nicholson. I would give it a ‘thumbs up’ because it had plenty of humor, a great plot, and a moral to the story.
  1. If there was a movie produced about your life, which actor would play your role and why?
    I would select Alan Alda from the series MASH. He was always comical, trying to make everyone laugh. But, when a situation became serious, he could just as easily be disciplined to get the job done.
  1. Name three people you admire and why:
    Leo Brodeur, my godfather: He gave me great advice–do the best you can, work hard, and be dedicated in your work. Also, keep out of trouble. I almost got them all!
    Donald Bradway, my step-son:  He has Cerebral Palsy and is confined to a wheelchair. He will be 50 years old and has the most positive attitude of anyone I have ever known. Not a day goes by without him telling someone to “Have A Good Day!” There are plenty of days I wish we all—myself included— had his outlook.
    Katie Myers, GemSeal customer service rep: She reminds me of myself when I started in the industry. When she joined GemSeal, she had little knowledge of pavement products. But, in a short amount of time, Katie has impressed me with her dedication, determination, and desire to grow professionally. As a result, she has helped ensure the success of the store and that of her own career.
  1. What do you enjoy doing in your spare time?
    Dancing and traveling—mostly on cruise ships.